Iron Point Repair

Warranty & Terms

These terms apply to all mail-in repair services provided by Iron Point Repair LLC ("we," "us"). By submitting a repair request and shipping us a device, you agree to them. Written in plain English on purpose — if anything is unclear, ask us before you ship.

90-day repair warranty

Every repair we perform is warranted for 90 days from the date your device ships back to you. The warranty covers the specific repair we performed and the parts we installed. If the same fault recurs within the warranty period, mail the device back and we will re-repair it at no charge, including return shipping.

The warranty does not cover:

  • Physical damage occurring after the device is returned to you (drops, crushed ports, bent boards, damage in your possession or in transit back to us without adequate packing);
  • Liquid exposure of any kind, before or after our repair;
  • Failures unrelated to the repair we performed (a repaired HDMI port does not warranty the disc drive, power supply, or any other subsystem);
  • Complications arising from prior third-party repair work, including damaged pads, missing components, or non-standard parts we did not install.

Deposit & diagnostic policy

Approved repair requests require a $40 deposit, paid before you ship. Diagnosis is free. The deposit is not a diagnostic fee: if we complete your repair, the full $40 credits toward your repair total.

  • If we decline the job — whether at request review or after diagnosis on the bench (including devices we determine cannot be repaired) — your deposit is refunded in full.
  • If you decline the quote after diagnosis, the deposit is retained to cover return shipping and diagnostic time, and your device is shipped back to you.
  • If you approve the quote, the deposit credits toward the total and the balance is due before the repaired device ships back.

Declined repairs & refunds

We review every request before anything ships and may decline any job at our discretion (for example, severe liquid damage or devices beyond economical repair). If we decline before you ship, you owe nothing and any deposit paid is refunded in full. If we decline after diagnosis, your deposit is refunded in full and your device is returned to you. Quotes are firm: the price you approve is the price you pay, and no repair balance is due until you have approved the quote with photo documentation of the work.

Shipping & liability in transit

You are responsible for inbound shipping and for packing your device adequately (rigid box, at least 2 inches of padding on all sides, per the packing slip we provide). We are not liable for damage or loss that occurs during inbound transit; claims for inbound damage are between you and your carrier, so we recommend purchasing carrier insurance for the device's value. Return shipping is included in our repair pricing; return shipments are sent with tracking. Do not ship anything until your request is approved and your deposit is paid — unsolicited packages cannot be checked in properly.

Limitation of liability

To the maximum extent permitted by law, the total liability of Iron Point Repair LLC arising from any repair service is capped at the price paid for that repair. We are not liable for indirect, incidental, or consequential damages, including lost profits, lost enjoyment, or the replacement cost of the device.

Data disclaimer

Our board-level repairs (HDMI ports, charge ports, retimer ICs) do not involve your storage, saved games, or accounts, and we do not access your personal data. However, we cannot guarantee data integrity on a device that arrives faulty, and we are not responsible for any loss of data, saves, or account access. Back up your data before shipping if your device is capable of it.

Abandoned devices

If a device remains unclaimed for 60 days after we notify you that it is ready to return — including declined quotes and unrepairable devices — and we cannot reach you at the contact details you provided, the device is considered abandoned and will berecycled. We will make reasonable attempts to contact you by email before that happens.

Legal entity & notices

Repair services are provided by Iron Point Repair LLC, a Montana limited liability company.
Mailing address (correspondence only): {{UPS_STORE_ADDRESS}}
Email: {{CONTACT_EMAIL}}

Last updated: July 2026.