How it works
Six steps, no surprises. You don't ship anything until we approve your request, and you don't pay a repair balance until you've seen the quote — with photos — and said yes.
The six steps
Submit a repair request (2 minutes)
Tell us what device you have, what it’s doing, and where to reach you. No payment, no shipping — nothing leaves your house yet.
We review & approve, then email your packing slip + a $40 deposit link
We look at every request before anything ships so you never mail a console we can’t help with. Approval usually lands in your inbox within 1 business day.
Pay the deposit and ship your console to our address
The ship-to address is on your packing slip. Pay the $40 deposit first, pack the console per the slip’s instructions, and send it on its way.
Free diagnosis on arrival; you get an emailed quote with photos
We open it up under the microscope, find the actual fault, and email you a firm quote with photos of what we found. Diagnosis costs nothing.
Approve the quote and pay the balance (your $40 deposit credits toward the total)
You see the price and the proof before you commit. Approve it and pay the balance — the deposit you already paid comes off the total.
We repair, test to full output, and ship it back with tracking
Board-level repair, then a full output test before it goes back in the box. Return shipping is free and you get the tracking number.
About the $40 deposit
The deposit does one job: it makes sure every console on the bench has a committed owner, so real repairs move fast. It is not an extra fee — the full $40 credits toward your repair total. If we review your request and decline the job, the deposit is refunded in full. If you decline the quote after diagnosis, the deposit covers return shipping and the diagnostic time, and your console comes back to you.
Diagnosis itself is always free — the deposit is never a diagnostic charge.
What you'll hear from us, and when
You get an email at every stage, so your console is never in a black hole. Here's what each update means:
- Request received
- We got your request. Sit tight — we’ll review and email you before you ship anything.
- Approved
- You’re approved. You get your packing slip and deposit link. Pay the $40 deposit, then ship your console to the address on the slip.
- Arrived
- Your console arrived safely, matched to your ticket number. Free diagnosis is underway.
- Quoted
- Diagnosis done — you get a quote with photos. Your $40 deposit credits toward the total. Approve and pay the balance to start the repair.
- Shipping back
- Fixed and tested to full output. Your console is on its way home with a tracking number.
Turnaround is typically 2–3 business days on the bench once your deposit and console arrive, plus shipping each way.
- 90-Day Warranty
- Free Diagnosis
- Photo Proof Before Payment
- Nationwide Mail-In
- Board-Level Specialist
Ready to start?
Submit a request in about 2 minutes. Free diagnosis, 90-day warranty, photo proof before you pay — and nothing ships until you're approved.
Start a Repair