Frequently asked questions

Typically 2–3 business days on the bench once your deposit and console arrive, plus shipping time each way. Most customers are back to playing in about a week to a week and a half, door to door, depending on how far you are from Montana.

You get an email at every stage — arrival, quote, and return shipping with tracking — so you always know where your console is.

The deposit confirms your repair slot before you ship and credits toward your repair total — it is not an extra fee on top of the price.

If we review your request and decline the job, the deposit is refunded in full. If we take the job, the full $40 comes off your final balance. If you decline the quote after our free diagnosis, the deposit covers return shipping and the diagnostic time, and we send your console back to you.

If we get it on the bench and determine it can't be repaired, you don't pay for a repair — that counts as us declining the job, so your $40 deposit is refunded and we ship the console back to you.

You'll also get an honest explanation of what we found, with photos, so you know exactly what's wrong before deciding what to do next.

Every repair is covered for 90 days from the day it ships back: the specific work we performed and the parts we installed. If the same fault comes back in that window, we make it right.

It doesn't cover new physical damage after the console is returned, liquid exposure, failures unrelated to our repair, or complications from prior third-party repair work. Full details are on our Warranty & Terms page.

No — ship the console only, unless we specifically ask for something else. We have every cable, power supply, and test accessory we need on the bench.

Extra items add weight, add risk in transit, and slow down check-in. If your repair does need an accessory (rare), it will be listed on your packing slip.

Use a rigid cardboard box with at least 2 inches of bubble wrap on all sides of the console, and no loose items rattling around inside. Your approval email includes a printable packing slip with full instructions — print it and put it in the box.

A well-packed console arrives safe. A console loose in a thin box can pick up new damage before we ever see it.

Yes. HDMI and charge-port repairs are board-level work on the ports and their circuitry — we never touch your storage, saves, or accounts, so everything is exactly as you left it.

That said, if your console still powers on, back up your saves before shipping. It costs nothing and protects you against the one thing no shop controls: what happens to a package in transit.

All major credit and debit cards, processed securely through Stripe. The $40 deposit is paid through a Stripe payment link, and the repair balance is paid through a Stripe invoice after you approve the quote.

We never see or store your card details, and no balance is due until you have approved the quote and seen photo proof of the completed work.

Done properly, yes — it's the correct fix. Board-level repair means replacing the failed component (an HDMI port, a USB-C port, a retimer IC) under a microscope with proper equipment, instead of swapping the whole motherboard or writing the console off.

Every repair here is inspected under magnification and tested to full output before it ships back, and it is backed by our 90-day warranty. The risk to your console is a sloppy repair — which is exactly what the microscope, the process, and the photo proof exist to prevent.

The ship-to address comes with your approval email and printed packing slip — we don't publish it, because every incoming console needs an approved request and a ticket number to be checked in properly.

Submit a repair request first. Once you're approved, your email includes the packing slip with the ship-to address and the deposit link. Pay the deposit before you ship.